1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. This document has been designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it.

2. Whose products do we offer?

Insurance

 We offer products from a range of insurers for Life and Critical Illness cover, Income protection and Buildings & Contents.



Mortgages

 We offer mortgages from the whole market this includes second charge mortgages.

We Offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender"

 

3. Which service will we provide you with?

Insurance

 We will advise and make a recommendation for you after we have assessed your needs for Life and Critical Illness cover, Income protection and Buildings & Contents.

 

Mortgages

 We will advise and make a recommendation for you after we have assessed your needs.

 

4. What will you have to pay us for our services?

Insurance

 No Fee. We will be paid commission by the Insurer.

 You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

Mortgages

 No fee - We will be paid by commission from the lender.

You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.

5. Who regulates us?

Michael Graham Private Finance, 1 St Peters Street, Bedford. Bedfordshire, MK40 2PN

is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 307771.

Our permitted business is advising on and arranging mortgages and non-investment insurance business.

You can check this on the Financial Services Register by visiting the FCA's website

www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:

...in writing Write to: Michael Graham Private Finance, Complaints Department, 1 St Peters Street, Bedford. Bedfordshire, MK40 2PN

...by phone Telephone: 01234 881183

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance

Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

or

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Mortgages

Mortgage advising and arranging is covered up to a maximum limit of £85,000.

Further information about compensation scheme arrangements is available from the FSCS